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Refund Policy

Last updated: 30 June 2026

We want Umbra to be right for you before you pay anything — which is exactly why there's a free trial and a compatibility check.

Try before you buy

Every subscription starts with a 3-day free trial, and the app is free to install so you can run the on-device compatibility check before any factory reset. Please use both: they tell you whether Umbra works on your phone with zero risk and zero charge.

14-day money-back guarantee

If you're charged and Umbra isn't right for you, contact us within 14 days of the charge and we'll refund it. This is most common when a device turns out to be unsupported — though the compatibility check is designed to catch that first.

Renewals

Subscriptions renew automatically. You can cancel anytime to stop future renewals; cancelling keeps your access until the end of the period you already paid for. If a renewal charge catches you by surprise, contact us within 7 days of that renewal and we'll work with you on a refund.

Prepaid codes

Unused prepaid codes can be refunded within 14 days of purchase. Once a code has been redeemed and activated, it is generally non-refundable, since it grants immediate access.

How to request

Email support@fizzlabs.ai from any address with your licence code (or the payment confirmation). Because we keep no account, the licence code is how we locate your purchase. Refunds are issued by our payment provider (Merchant of Record) to your original payment method, typically within 5–10 business days.

Nothing here limits any statutory refund or consumer-protection rights you have under your local law.